At True Salon in Brighton MI, we constantly strive for the utmost in personal care to consistently provide you with quality and efficient service. If you are dissatisfied with any service at True Salon for any reason, please notify the Salon Manager within 7 days of the service date.
24-HOUR CANCELLATION POLICY
Your appointments are very important to all members of our team at True Salon. Time allocated for an appointment is reserved especially for you. We do understand that sometimes schedule adjustments are necessary; therefore, we respectfully request 24 hours notice for adjustments to your appointments and for cancellations. Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services they need. Since the services are reserved for you personally, a $25 cancellation fee will apply. The cancellation policy allows us the time to inform our standby guests of any availability, as well as, keep our True Salon team member’s schedules filled, thus better serving everyone.
True Salon accepts VISA, Mastercard, Discover and personal checks. A $35 bank fee will be applied to any checks returned as Not Sufficient Funds. We do not accept American Express.
Gratuity is not included with any service or package. True Salon cannot process gratuity via credit card, However, in appreciation for the outstanding service that may be given at your discretion, our team members appreciate Gratuity!
No cash refunds shall be provided for hair services without True Salon first having the opportunity to fix any problems within 24 hours to client’s satisfaction. True Salon does not provide refunds on opened or used retail products; these Items are final sale.